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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Rob Crippen

March 10, 2023

5  out of  5 rating by Rob Crippen
"I’ve been with Scott & State Farm for a few years now and my experiences have always been pleasant. I was unfortunately t-boned early this week and if you’ve been in a car accident before, you know how traumatic it can be. Scott and his team helped me with all of the claim filing procedures and really helped keep my mind at ease during a difficult time. Not only would I recommend Mr. Burkhard, but make sure your insurance company takes care of you the way Scott and his team do. Thoughtful, compassionate and prompt. That’s all you can really ask for in the end from your carrier. 10/10 times I’d refer them!"

Stacey Cook

February 22, 2023

5  out of  5 rating by Stacey Cook
"Scott is an amazing agent. I switched companies a few years ago and I am happy I did. His office staff is so kind and helpful whenever I call the office. I have auto, rental, and life insurance through him. Recently he has been helping me navigate quotes and adding my 16-year-old new driver to my policy. He is very responsive and thoroughly explains all the details. I couldn't suggest a better insurance agent to work with."

James Wooten

January 19, 2023

5  out of  5 rating by James Wooten
"I would highly recommend the skilled people who work at Scott Burkhard- State Farm Insurance. Everyone is so kind and committed to providing excellent service.They go way beyond any company that I have had in the past. Only wish I had found you sooner. Thank you for the service you have given me. All the people at your office. GREAT JOB. James"

Wendrell Dunn

December 15, 2022

5  out of  5 rating by Wendrell Dunn
"Scott, Alex, and Vanessa an extraordinary team that goes above and beyond. I love working with them and each time I call I’m addressed by name. Happy Holidays Team & God Bless.."

Michelle Mobley

December 9, 2022

5  out of  5 rating by Michelle Mobley
"Scott and his team are Amazing."

Tammy Pressley

November 17, 2022

5  out of  5 rating by Tammy Pressley
"Love the people they can get it done if possible"

G Fuselier

November 10, 2022

5  out of  5 rating by G Fuselier
"Alex was an excellent guy who helped me set my insurance back up. He had great phone skills and made me feel welcome."

Steve Casteel

November 7, 2022

5  out of  5 rating by Steve Casteel
"Great people"

Vezoto Theluo

September 15, 2022

5  out of  5 rating by Vezoto Theluo
"Great team, have been very satisfied with their service for the last three years. Especially Norlene Cayetano was very helpful and prompt in answering questions and providing support which was very much appreciated."

Shanaaz Mohammed

August 16, 2022

5  out of  5 rating by Shanaaz Mohammed
"Scott and his team are extremely efficient, responsive, trustworthy, and helpful. They took care of all of my insurance needs with kindness and patience. I highly recommend Scott's Agency!"

William Godkin

August 1, 2022

5  out of  5 rating by William Godkin
"I highly recommend Scott and his colleagues! I have been working with them for over a year and they give awesome rates and make everything easy and do a good job. They are also super fast with getting paperwork done and helping out when you need it."

Ashley Haynes

July 19, 2022

5  out of  5 rating by Ashley Haynes
"Norlene is always so awesome. Everytime I've needed anything, she gets it done the same day and is always willing to work with you and your needs. Love these guys!!!"

Chrisitne Vest

July 19, 2022

5  out of  5 rating by Chrisitne Vest
"This office is awesome. Scott is very tentative and always responds to me in a timely fashion. Norlene Cayetano is so responsive and professional-always willing to go the extra mile. I am very pleased with the service and the products. Thanks for all you do!"


July 8, 2022

5  out of  5 rating by maryjane
"I just wanted to share my experience with my State Farm agents at the office of Scott Burkhard. I’ve been with State Farm just over 2 years now for my home & auto’s. Norlene always goes above and beyond when I have questions, concerns or need help with getting documents emailed to me for my home or auto policy. Whenever I call Norlene is always friendly and makes sure all of my needs are met. I am such a happy and satisfied customer. I am thankful that I always have a great experience. Thank you Norlene for all you do."

Janet Esposito

July 8, 2022

5  out of  5 rating by Janet Esposito
"We have been customers of the agency for several years now. We have had nothing but top notch service. Norlene is always so friendly, quick and efficient. We highly recommend this agency."

Jason Sanders

June 29, 2022

5  out of  5 rating by Jason Sanders
"I have been with State Farm and Scott Burkhard's branch for about 4 1/2 years or so. And I must say it's been a great experience. Scott, Norlene, Tyler m, Kayla, if I'm missing anyone my apologies have been great to work with. Everytime I have anything going on they are right there to help!! Always being upbeat and pleasant. Thank you Scott Burkhard and team keep being great!!"

Jorian Jordan

June 22, 2022

5  out of  5 rating by Jorian Jordan
"Norlene Cayetano is amazing ! I called her and she immediately went to work and knew exactly what to do. The service was amazing and beyond easy. I felt like she had my back. 5 stars."

Lisa Ritchie

May 18, 2022

5  out of  5 rating by Lisa Ritchie
"We moved all of our insurance needs to Scott and his team over a year ago and we are so glad we did! We have found Scott and his team to be kind, patient and professional. Our premiums are much lower with more coverage! The transition was easy and the service is excellent! I have referred friends to Scott and will continue to do so!"

Brother Tidwell-Bey

April 30, 2022

5  out of  5 rating by Brother Tidwell-Bey
"Very reasonable rates and very helpful staff. After standing in the line at the DMV for nearly a week(seemed like). When I finally got to the window it was like 10 minutes till 5 o'clock. I'm order to get my tags that day I needed to add it to my policy. I called the office with at like 5 minutes before closing. Norlene was very sweet and helpful to make sure I had what I need. She saved the day for me and won over my loyalty. So if you need good insurance and don't want to have to give up an arm and a leg. Call Scott and the Family."

The Lloyd’s (That'sMrsLloyd2U)

April 21, 2022

5  out of  5 rating by The Lloyd’s (That'sMrsLloyd2U)
"Talk about 5 star service!!!! This is the absolute best insurance office! I’ve had nothing but positive experiences here! The entire team is phenomenal and I have never had a such great service! I am so thankful to have them there when I need anything for my card or policy holders! Thank you Scott and team for all that you do!"

Dawn Berry

April 8, 2022

5  out of  5 rating by Dawn Berry
"I have been VERY satisfied with State Farm and in particular Norlene Cayetano and her excellent customer service, over the past years! Whether it’s a text, phone call or email Norlene is always there to any questions or if I need anything at all, the response is ALWAYS prompt and helpful!"

Jacklyn Barringer

April 4, 2022

5  out of  5 rating by Jacklyn Barringer
"Great place Great business Great peoples."

Khalid Davis

March 30, 2022

5  out of  5 rating by Khalid Davis
"Great company to work with"

saravanan sukumar

March 17, 2022

5  out of  5 rating by saravanan sukumar
"Recently I added an additional vehicle to my auto policy, with that process I happen to work with Kayla Johnson and Norlene Cayetano, they both provided excellent service and went behind my expectation by recommending ways to reduce policy premium, timely responding to my request and providing additional detail about future policy benefits for having long customer relationship with StateFarm. In every instance I reach out for question or policy change, i always received consistent excellent service from everyone of their team members. Very happy being part of such great team who cares for their customer..."

Sandy Endicott

February 25, 2022

5  out of  5 rating by Sandy Endicott
"This has been the best experience with an insurance company I’ve ever had. I call and pay my bill every mo. And it’s like speaking with family. I don’t live near office and have done everything by phone ."